On January 9, 2025, passengers on the scheduled flight WY232 from Hyderabad to Muscat experienced an unexpected delay. Oman Air promptly issued an official statement addressing this incident, which occurred due to a technical issue during taxiing.

Details of the Technical Issue and Response Measures

The aircraft was forced to return to the bay for a thorough inspection as the initial technical problem could not be resolved on-site by the maintenance crew. This led to an approximate delay of three hours, during which passengers were disembarked. The complications escalated when the ground power limitations impacted cabin air conditioning, necessitating swift action.

Oman Air prioritized passenger comfort by ensuring they were provided with refreshments both onboard and at the terminal while the issue was being addressed. This process took roughly 2 hours and 45 minutes. Recognizing the complexity of the problem, a specialized maintenance team was dispatched from Muscat on an early flight to aid in resolving the technical difficulties.

Accommodations for Stranded Passengers

In a display of excellent customer service, Oman Air extended hotel accommodations to passengers who preferred to stay overnight in Hyderabad. Meanwhile, others opted to return home. For those leaving the airport, standard immigration procedures were strictly adhered to, ensuring a smooth and organized process.

This incident highlights Oman Air's commitment to transparency and passenger care during unforeseen events. The airline's proactive approach in handling such situations reassures passengers of their dedication to safety and customer satisfaction.

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