In a touching story from Dubai, airport officials played a pivotal role in helping a man overcome his fear of flying, which had prevented him from traveling home for five years. Ahmed Abdulbaqi, Duty Officer at Terminal Service Delivery with Dubai Airports, noticed the passenger's distress and learned that despite having booked flights multiple times, his phobia stopped him from boarding.

The compassionate staff at Dubai Airport went beyond their duties to assist the man, employing various strategies to ease his anxiety. Their efforts were focused on providing reassurance and support, ultimately helping him overcome his fear of flying.

Thanks to the dedicated intervention by the airport officials, the passenger was able to board a flight and finally return home safely. In appreciation, he sent a message to Ahmed Abdulbaqi, calling him an 'angel' for resolving this challenging situation.

This incident underscores the commitment of Dubai Airports staff to ensure passenger comfort and safety, turning a difficult circumstance into an inspiring story of compassion and perseverance.

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